Customer Message
The customer sends a request through WhatsApp or the website.
CONNECTED CUSTOMER SERVICE
From customer questions to business actions.
Connect conversations with your people, systems and workflows to deliver faster service with less manual effort.
AI Understanding
The assistant identifies the customer's intent and retrieves relevant information.
CRM / ERP / Ticketing
AI connects with the relevant business system to access or update information.
Business Action
The request moves into action — such as creating a ticket, checking an order, updating a record, or scheduling an appointment.
Human Handover
Escalate conversations to the right employee or department.
REAL CUSTOMER WORKFLOWS
Automate the requests your team handles every day.
Let AI handle repetitive customer interactions while your team focuses on requests that need human attention.
Service Requests
Capture details and route requests automatically.
Appointments
Check availability and help customers book.
Order & Request Tracking
Provide relevant status updates from connected systems.
FAQs
Answer common questions instantly from approved information.
Lead Qualification
Capture customer needs and pass qualified leads to sales.
Customer Support
Handle Arabic and English conversations with human escalation when needed.
FROM CONVERSATION TO OPERATION
Your AI assistant should work with your business, not beside it.
Connect customer conversations with CRM, ERP, ticketing, knowledge bases and internal workflows to turn every interaction into the right next action.
Create a Support TicketCapture the request and send it to the relevant support team.
Check Order StatusRetrieve the latest available order information from the connected system.
Update CRM RecordsCapture customer details and record relevant inquiries or sales opportunities.
Schedule an AppointmentCheck availability and book an appointment through a connected calendar.
FROM SETUP TO CONTINUOUS IMPROVEMENT
Launch customer automation. Keep improving it.
ITC connects the channels, systems and workflows needed to launch your AI customer experience and continuously improve it.
Understand
Map customer questions, requests and escalation rules.
Connect
Connect WhatsApp, website, knowledge and business systems.
Launch
Configure conversations, routing and human handover.
Improve
Use conversation insights to expand and refine automation.
Support
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